Orders by phone,
email and the website.
All keyed in by hand.

Yeah, I'm Ken Taylor, the Managing Director of Australian UAV Technologies. We trade as Silvertone UAV and Silvertone Electronics. We design and manufacture drones, unmanned aerial vehicles. Up here in Wagga Wagga, and we also import specialized electronic equipment out of the US, which we sell into defense and other law enforcement agencies.

Our current systems are actually quite diverse. We've got our accounting software, which we use for all our invoicing and quoting and that sort of thing. But all orders and all the data has to be manually entered. Even when we get orders, we get orders by phone or by email or over the website. And there's no link into our ordering system. So a lot of manual intervention required, a lot of room for error. So it's been a real problem for us.

We'd just grown to the point where we were getting a lot of orders in, and with the problems we were finding with keeping track of orders and inquiries and back orders, the status of the orders themselves. There was just errors creeping in all the time, and it takes up a lot of time to correct that. And it's not good for customer relations either.

To be honest, once I got in touch with Praxa Tech, it was a really personal relationship that I thought was really good. They were local people that I could talk to. They were right here and very personable, very responsive to us. There's a huge price difference, and there was a lot more willingness to do exactly what we wanted rather than wedge us into an existing product.

To see how quickly we were able to get a demonstration package, you feel like there were a beta out of it, it was just amazing, start wrapping everything up like that. It was really encouraging that the process was going to work really well.

Eden and the guys really listened to what we've wanted. They've asked all the right questions and got out of us all the information they needed to produce what we needed. And that's been a really helpful process, everybody. Praxa Tech have helped guide us through that, actually, so that we've figured out what our processes are, because everything was in disparate software systems previously. There wasn't really a unified approach to things, and Praxa Tech actually helped us to streamline that process so that we can get it into that one package.

But it's been really, really useful for our business. Really helpful to us, and I can't recommend them highly enough. It's been a great process, and we're ending up with, with a package that will do exactly what we want and take us into the future, basically, and help us grow. It's a great thing that's happened.