Case study · NDIS ·
Nine systems.
None of them built
to talk to each other.
Same clients. Same pay. A fraction of the admin.
9 → 1
systems, dissolved into one platform
10–15
hours of admin returned, per person, per week
$2–3k
monthly subscription spend, gone
1 day
typical turnaround on a change request
What changed
Instead of buying a tenth tool to manage the other nine, he replaced all of them.
Before
- Nine separate industry softwares, none of them designed to work together
- Between $2,000 and $3,000 a month in subscriptions
- Ten to fifteen hours a week per person lost to admin, a third of the working week
After
- One platform, built around how the practice actually runs
- That third of the week handed back
- Speed to lead dramatically faster, from first contact to onboarded
What we built
Everything the nine used to do, in one place.
-
Referral partners
And enquiries, tracked in one pipeline.
-
Onboarding and service agreements
Handled without the manual chase.
-
Appointments and notifications
Across a mobile team.
-
Telehealth, recordings and notes
Held against the client record.
-
Compliance records
Kept with the client, not in a folder.
-
Billing
Flowing from the work actually delivered.
-
Utilisation and performance
Visible per clinician.
-
Reviews backed by real data
Not impressions.
If you have ten points of friction in your work and then you hire six staff, you now have sixty points of friction.
Reuben Rock · Firm Foundation OT
Paying for software that doesn't fit?
We'll build a working demo of your business, free, in 48 hours.